Please review our refund policy to understand your rights. Due to the nature of the work all orders are custom made and print on demand but we will be happy to refund our customers if they are not happy with the quality of the products. PrintCustomBox.com reserves the right to rectify defective work by reprinting as well.
PrintCustomBox.com reserves the right to rectify defective work by reprinting. Customers should inform PrintCustomBox.com within 3 business days of order delivery of any defects, missing items and damage in the final delivered order with digital pictures of the defective products.
PrintCustomBox.com will not be held responsible for any claims for defects, damage or missing items that are not filed within 3 business days of the delivery date.
All defective work must be returned (at their own expense) within 15 business days to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
No returns will be accepted without prior written return authorization from PrintCustomBox.com
Please note that a 20% charge of the total value of the original order will be made on all cancelled orders plus a $15.00 charge to cover administration costs. Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made.
CUSTOMER IS RESPONSIBLE FOR FINAL PROOFS APPROVAL
Please note that all print jobs begin only after a proof approval is received for all documents and artwork that comprise a print job. PDF proofs are delivered via email at no additional cost. Alternatively, a digital hard copy proof can be shipped to you for an additional fee. Please read thoroughly as all proofs, once passed, are deemed correct and ready to go to print, and the responsibility passes to the customer. We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print either by email, fax or post.
MISTAKES & ERRORS
PrintCustomBox.com is not responsible for any errors and omissions approved by the Client. The client is solely responsible for errors missed during the proofing process of either artwork supplied by the client or artwork created by PrintCustomBox.com.
PrintCustomBox.com is always dedicated to print most jobs within 10-12 working days of receipt of job (not including the day the job is received). If a proof is required, turnaround time begins after the proof is approved (not including the day the proof is approved). Please add one additional working day for standard bindery, folding, or assembly. Please note that turnaround time excludes weekends and holidays.
Special rush deliveries can usually be arranged but will usually be subject to additional charges. Rush service requires approval in advance by client. Rush services will incur an additional charge in accordance to the size and complexity of the job.
PrintCustomBox.com cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.
DAMAGED & LOST SHIPMENT
All the customers are fully responsible for checking all the packages delivered to them for any prominent signs of damages or missing items prior to accepting the delivery from the courier. In the case of missing products or damage, the customer should inform the delivery courier & PrintCustomBox.com. All the damaged and missing product claims should be made within 3 business days of receiving the package otherwise PrintCustomBox.com will not be responsible for any loss or damage if not informed within the given deadline.
PrintCustomBox.com is not responsible for any third party shipping errors, omissions or damaged shipments.
PrintCustomBox.com always tends to provide excellent service to our customers and also love to get feedback from customers in order to serve them better. All complaints must be made within 3 business days of receipt of the job. Print jobs with manufacturing errors and/or defects will be rerun on the next print run at no charge to the client, at the discretion of PrintCustomBox.com. PrintCustomBox.com sole liability shall be limited to reprinting of the order. Unsatisfactory orders as a result of Client errors will be reprinted at a reduced rate.
For any queries, please contact us at firstname.lastname@example.org